Welcome to Playnextbet's FAQ section, where we strive to provide answers to any questions you have about online gambling. Our goal is to help you fully understand and enjoy every aspect of your online sports betting and casino experience.
If you can't find the answer you're looking for, feel free to reach out to us through our Contact Us page and we'll get back to you promptly.
Browse our extensive list of frequently asked questions below to find the information you need. Don't let a lack of answers stop you from experiencing all that Nextbet has to offer.
Frequently Asked Questions (FAQs)
How can we help you?
GETTING STARTED
To register at Nextbet, visit Nextbet. Click the ‘Join Now’ button and fill in details such as username, password, date of birth, name, preferred currency, country, email ID, and phone number. Click ‘Create Account’ to complete the signup process.
To place your bets on Nextbet, deposit money in your account, pick a preferred sports event and betting market and add it to the bet slip, or a casino game you prefer, and place your bet.
To deposit at Nexbet, head to the ‘Cashier’ Section on the site. Click on ‘Deposit’ to choose a payment option for the sportsbook. Enter the deposit amount and bonus code and make the deposit.
To withdraw winnings at Nextbet, navigate to the withdraw option under the ‘Cashier’ section on the site. Select a preferred payout method, enter the withdrawable amount, and enter the enrolled bank account number and password to withdraw.
DEPOSIT
At Nextbet, we accept payment methods such as UPI, local bank transfer and cryptocurrency payments such as USDT, Litecoin, Tether, etc.
By Glower Pay UPI payment, it takes barely 5 minutes to credit your deposit into your account. Local bank transfer takes 2-4 hours and cryptocurrency payments are processed within an hour.
We accept INR, THB, MYR, VND, IDR, KRW, and RMB/CNY transactions.
WITHDRAW
To withdraw winnings at Nextbet, click on the ‘Cashier’ button. Select ‘withdraw’ and choose a preferable cashout method. You can enter the withdrawable amount along with your enrolled bank account number and password to raise a withdrawal request.
Yes, you can cancel a withdrawal request after 60 seconds of submitting your request on the form. Click on the ‘Cancel’ button to cancel your withdrawal request.
You may be asked to submit your ID, proof of address, utility bills, bank details, bank statements, and bank references for regulatory, security, or other business reasons.
Players without a bonus can withdraw by wagering 1x their deposit amount. Rejected, voided, drawn, or tied bets don’t count towards wagering conditions.
The processing time for cashout will depend on your chosen transaction method. For further information, you can check out the withdraw section under the ‘Cashier’ page.
ACCOUNTS
If you have forgotten your username or password, simply click on the ‘Can’t log in’ button on the topmost panel on the Nextbet site. You will receive a link to reset your password on your registered email ID. Alternatively, you can reach out to our customer support for assistance.
You can reach out to our customer service for information on how to close your account.
No, you can only operate from a single account, we allow only one account for every household.
Yes, if need be, you can change your personal information, such as your residential address, on your casino account, but you can also contact our customer support desk to edit other information.
TECHNICAL
If you have difficulty accessing our website, please check the error code message on the screen and contact our customer support team for further guidance.
If you encounter a connectivity problem, check the status of your internet connection or contact your internet service provider to resolve the issue.
If you cannot log into your account, make a note of the error code explanation appearing on the screen and get in touch with our customer support team for further assistance.
There could be several reasons for denying access to our website, including technical reasons. For guidance, you can reach out to our customer support team.
PAYMENT
At Nextbet you can use GlowerPay UPI, local bank transfer, USDT Dire Pay and GoPay.
No, currently, we don’t accept credit card payments. You can stay tuned to our Cashier section for updates.
Yes, we accept Local Bank Transfers.
Yes, we accept cryptocurrency payments via GoPay and DirePay.
CUSTOMER SUPPORT
Navigate to our ‘Help Centre’ to find a preferred channel for contacting our customer service team. You can use the email ID, online contact form or use the 24/7 live chat facility for support.
To use live chat, click on ‘Live Chat’ under the ‘Help Centre’ banner at the bottom of the Nextbet homepage.
You can chat live with our support team in an array of languages, including Tien Viet, Bahasa Indonesia, Korean, Mandarin Chinese, Thai, and English.
Our prompt customer service team tries responding to emails within 2 hours.
You can send your emails to support@nextbet.com.
We need your email address to communicate with you and send you important information, the latest promotions, and other updates from Nextbet. We also use emails to answer queries sent to us.
AFFILIATE
To become a Nextbet affiliate, you can navigate to Nextbet Affiliates and sign up for the program.
For classified details on how to become an affiliate, you can contact our team at affiliates@nextbet.com or submit the ‘contact us’ form on the site. Alternatively, you can call our agents at (007) 803 0852 2288.
OTHERS
You need to be above 18 to be legally eligible for betting.
Yes, you can receive bonuses for referring friends to Nextbet. Simply invite your friends to our site, and upon their first deposit, you can earn a ‘refer a friend’ bonus.
You can tick the declaration box at the end of the registration form, stating, ‘I would like to receive information about promotions and updates.’ Alternatively, you can reach out to our Customer Support to update their records accordingly.
Only players above the age of 18 years can register and play at Nextbet. We have laid down different terms and conditions concerning deposits, withdrawals, bonuses, safety and privacy, responsible gambling, account maintenance, etc. Click here for more information.